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EXCITING CAREER OPPORTUNITIES AT ISUZU EAST AFRICA

1. FLEET CONTRACTS SUPERVISOR (REF: ISUZU/01)

Reporting to the General Manager, Field Engineering, Leasing Operations & Fleet Management, the successful candidate will be responsible for the following functions:

  • Onboard fleet customers to the Isuzu network to grow service and parts revenue.
  • In liaison with Service Marketing and Finance, participate in the development of fleet customers service contracts.
  • Develop a seamless operations link between fleet customers, Dealers and Authorised Service Outlets.
  • Prompt processing of fleet customers service requests by Dealers and Authorised Service Outlets.
  • Lead departmental contribution and structural costs reduction initiatives to meet set targets.
  • Achieving Net Promoter Score and supporting the customer experience evaluation process.
  • Preparation and submission of monthly performance reports.
  • In liaison with Parts Sales, ensure Dealers and Authorised service outlets stock parts for servicing national fleet contracts.
  • Participate in the development of the department’s objectives and performance.

For appointment to this position, the successful candidate must have the following minimum requirements:

  • Bachelor’s degree in Mechanical or Automotive Engineering, second class honours, upper-division.
  • Mean Grade B plus in KCSE.
  • Five (5) years’ relevant experience.
  • Ability to negotiate and structure partnerships.
  • Good communication and interpersonal skills, Business Acumen & Problem-solving skills, Dealing with ambiguity and teamwork.
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2. FIELD QUALITY ENGINEER, BODYBUILDING (REF: ISUZU/02)

Reporting to the Field Engineering Manager, the successful candidate will be responsible for the following functions:

  • Investigate bodybuilding and specialized equipment concerns reported by customers and users.
  • Prepare Field Product Quality Concerns Reports (FPR) to Engineering for resolution with Body Building and specialized equipment suppliers.
  • Jointly with Engineering, develop applications and specialized equipment user guide inspections checklists for customers.
  • Implement and coordinate Bodybuilding warranty cases to ensure they are handled promptly and within set guidelines.
  • Champion the training of Dealers and fleet customers’ Technicians on body and special equipment servicing, maintenance, and repairs.
  • Implement and coordinate all aspects of customer field actions to achieve desired targets by due dates.
  • Gather field market information to assist in developing customized body designs.
  • Participate in development of new products or changes related to current products in meeting customer requirements.

For appointment to this position, the successful candidate must have the following minimum requirements:

  • Bachelor’s degree in Mechanical or Production Engineering, second class honours, upper-division.
  • Mean Grade of B plus in KCSE.
  • Quality Control experience.
  • Five (5) years’ experience, three years of which should be in bodybuilding production process.
  • Business acumen, conflict resolution, problem-solving, attention to detail and strong interpersonal and communication skills.
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3. REGIONAL PARTS FIELD SALES EXECUTIVE (REF: ISUZU/03)

Reporting to the Parts & Accessories Sales Manager, the successful candidate will be responsible for the following functions:

  • Generate new parts and accessories business through Dealers, Authorised Service Outlets, and fleet customers in assigned regions.
  • Review and monitor Dealer performance per branch and develop initiatives to support growth and profitability of parts and accessories business.
  • Key Account Management for allocated Dealers, Distributors, Authorised Service Outlets and Fleet, customers.
  • Participating in aftersales marketing activities organized by Dealers in the allocated region.
  • Ensure Dealers have optimum levels of parts inventory.
  • Offering support in electronic parts catalogue installation, training, license renewals and activation of new branches.
  • Supporting Dealers on the dealer ordering portal lubes tracker installation and activation of new branches.
  • Drive lubes business expansion through Dealers, Authorised Service Outlets, stockists, and fleet customers.
  • Enforcing compliance with the Isuzu Parts Dealer Standards for allocated Dealers.
  • Preparing and presenting weekly and monthly Dealers, Authorised Service Outlets, and fleet customers performance reports.
  • Grow customer satisfaction index in the allocated region and implement action plans emanating from dealer and customer satisfaction surveys.

For appointment to this position, the successful candidate must have the following minimum requirements:

  • Bachelor’s degree in a Business-related field, second class honours, upper-division.
  • Mean Grade of B plain in KCSE.
  • Five (5) years’ relevant experience.
  • Business acumen, customer focus, planning, organizing, attention to detail, communication, and interpersonal skills.

4. PRODUCT ENGINEER, COMPONENT DESIGN (REF: ISUZU/04)

Reporting to the Manager – Product Planning & Engineering, the successful candidate will be responsible for the following functions:

  • Conceptualize design, release & develop assigned vehicle components with local suppliers for prototypes, production build event and field issue resolution.
  • Ensure designs are compatible with assembly instructions and aligned to aftersales support.
  • Generate part engineering drawings for developed components in line with Drawings approval process.
  • Support component specification optimization through defect failure mode and effect analysis (DFMEA) simulation.
  • Initiate Engineering Change Requests (ECR) approval process for vehicle components.
  • Maintain and control component documentation revisions & drawings database.
  • Generate local component development targets based on functionality, weight, cost estimates & investments.
  • Participate in supplier evaluations for component manufacture feasibility, drawing approvals, component check and test validations as per specifications.
  • Ensure products conform to in-country market regulations governing assigned systems and other relevant standards body.
  • Support body-building special projects specifications and drawing development.

For appointment to this position, the successful candidate must have the following minimum requirements:

  • Bachelor’s degree in Mechanical or Production Engineering, second class honours, upper-division.
  • Mean Grade of B plus in KCSE.
  • Technical understanding of automotive processes, components, and design techniques.
  • Experience with Lean Manufacturing & Kaizen principles.
  • Computer-aided design using (AutoCAD, Autodesk Inventor, Solid Works)
  • Project management, Problem-solving, interpersonal and communication skills.

5. VEHICLE FLEET SALES EXECUTIVES (2 POSITIONS) (REF: ISUZU/05)

Reporting to the Sales Manager, Corporate, Aid & Development, the successful candidates will be responsible for the following functions:

  • Vehicle sales and prospecting.
  • Government, Corporate and Non-Governmental Organizations business, including Tenders.
  • New business development in identified sectors like SMEs and ensuring business sustainability.
  • Preparing required documentation for banks and leasing companies.
  • Serve as Manager for Key Account customers with respect to vehicle sales and Aftersales.
  • Fleet & Government customer walkarounds and product presentations.
  • Customer visits in different regions countrywide in line with defined market segmentation.

For appointment to this position, the successful candidate must have the following minimum requirements:

  • Bachelor’s degree in Business, Marketing, or related field with second class honours, upper-division.
  • Mean Grade B plain in KCSE.
  • Five (5) years’ relevant experience.
  • CIM Diploma will be an added advantage.
  • Excellent sales, negotiation, planning, organization, problem solving and communication skills.

6. LEASING COORDINATOR (REF: ISUZU/06)

Reporting to the General Manager – Field Engineering, Leasing Operations & Fleet Management, the successful candidates will be responsible for the following functions:

  • Coordinate all lease vehicle accident cases and insurance claims in the network to meet contractual accident obligations.
  • Management of the leasing partners contracts to support timely repairs, maintenance, and replacement of written-off vehicles.
  • Champion the recovery and towing of all accident units.
  • Management of the loaner and insurance courtesy vehicle process.
  • Preparation of weekly reports.
  • Development and periodic reviews and update of leasing operations procedures to ensure compliance.

For appointment to this position, the successful candidate must have the following minimum requirements:

  • Bachelor’s degree in a Business-related field, second class honours, upper-division
  • Mean Grade B plain in KCSE.
  • Three (3) years’ experience.
  • Business acumen, dealing with ambiguity, problem-solving, good communication and interpersonal skills.

7. FIELD TECHNICAL SUPPORT ASSISTANTS (3 POSITIONS) (REF: ISUZU/07)

Reporting to the Field Technical Support Engineers, the successful candidate will be responsible for the following functions:

  • Support Dealers (Including Isuzu EA Workshop) and Fleet customers in implementing field actions (campaigns)
  • Provide support to Field Engineers in serving customers
  • Coordinate and follow up on vehicles referred to Isuzu EA from dealers and customers for repairs
  • Technical diagnosis and guiding technicians in Isuzu EA workshop, Dealers and Fleet Customers service workshops
  • Assist Field Engineers with inspection and preparation of vehicle repair estimates done at fleet customer premises
  • Train Dealer and Fleet customer technical staff on vehicle systems
  • Road testing of vehicles to ensure customer concerns are captured and resolved to their satisfaction
  • Ensure all tools and equipment at Isuzu EA workshop and Dealers are maintained in good working condition

For appointment to this position, the successful candidate must have the following minimum requirements:

  • Bachelor’s degree in Mechatronics or Automotive engineering, second class honours, upper-division
  • Mean Grade of B Plus in KCSE.
  • One (1) year experience as a Technician
  • Strong diagnostic skills
  • Customer focus, problem-solving, planning, organization, attention to details, interpersonal and communication skills

Please send your applications and CVs to:

The HR Manager, Compensation & HR Services

Isuzu East Africa

Enterprise/Mombasa Road

P.O. Box 30527 – 00100

Nairobi

Or Email:

Careers.kenya@isuzu.co.ke

Deadline: Friday, 11th December 2020

Isuzu East Africa is an equal opportunity employer committed to diversity and gender equality Only qualified candidates will be contacted for interview.


Attractive compensation packages will be offered to successful candidates

About Whispers from the North

Whispers from the North is an online platform that appreciates the ecological, cultural and socio-economic diversities of Northern Kenya. We also acknowledge that the lives of the communities of northern Kenya has been shaped by a number of intrinsic and extrinsic factors which have led to complex challenge that calls for a multifaceted approach.

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